Terms & Conditions

Definitions

Website (or Application): The platform provided to enable the Service offered by the Owner.

Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Owner (or We): UPSCALEBOOST LLC – The legal entity providing this Website and/or the Service to Users.

Service: The services provided by this Website as described in these Terms and on this Website.

Terms: Provisions applicable to the use of this Website and Services, subject to change from time to time without prior notice.

User (or You): The natural person or legal entity that uses this Website.

This document constitutes an agreement between You and UPSCALEBOOST LLC, operating under the name Scroll-Stopper Ads. By accessing or using this website or any services offered, you agree to comply with and be bound by these Terms & Conditions ("Terms & Conditions"), the Privacy Policy ("Privacy Policy"), and any additional terms that may apply.

These Terms govern:

- The conditions under which use of this Website is permitted.

- Any other related Agreement or legal relationship between the Owner and the User.

Capitalized terms are defined in the appropriate sections of this document. It is essential that the User reads this document carefully. If you do not agree to these Terms of Service, do not use this Website.

No Special Relationships: Nothing in these Terms creates any relationship such as a joint venture, employment, agency, or partnership between the parties.

Contact Information: If you have questions regarding these Terms, please contact us at [email protected].

Content on this Website

Unless otherwise specified, all content on this Website is provided or owned by the Owner or its licensors. While the Owner has made efforts to ensure that the content does not infringe upon legal provisions or third-party rights, it may not always be possible to guarantee this. If you believe any content violates your rights, please notify us using the contact details provided.

Rights Regarding Content on This Website

All rights reserved. The Owner holds all intellectual property rights related to the content. Users may not use any content from this Website unless such use is implicit in the proper use of the Website or Service.

Acceptable Use

The use of this Website and its services is subject to these Terms and applicable laws. Users are solely responsible for ensuring that their use of the Website does not violate any laws, regulations, or third-party rights.

Liability and Indemnification

Limitation of Liability: To the maximum extent permitted by law, UPSCALEBOOST LLC, including its subsidiaries, affiliates, officers, directors, agents, partners, and employees, will not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses arising from the use or inability to use the Service.

Indemnification: Users agree to indemnify and hold harmless UPSCALEBOOST LLC, its affiliates, officers, directors, agents, and employees from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from their use of the Service.

Refund Policy

We offer a results-based satisfaction guarantee for our Scroll-Stopper Ads services, subject to the following conditions.

This policy is designed to protect the integrity of our services while ensuring fair use of our guarantee. We review each request carefully to ensure it aligns with our policy before processing.

Conditions for Refund Eligibility:

Implementation Requirement: To be eligible for a refund, you must have properly implemented our ad creatives without significant modifications and followed our recommended campaign settings. Any substantial alterations to our deliverables may void the guarantee.

Account Access Requirement: You must provide our team with appropriate access to your ad account so we can verify campaign performance and troubleshoot any issues before a refund is considered.

Reasonable Budget Allocation: Your campaign must have been allocated a reasonable daily budget (as recommended in our onboarding materials) for the duration of the 7-day period.

Valid Business Offer: Your underlying offer must be legitimate, legal, and comply with all platform policies. Our guarantee cannot cover ads rejected by platforms due to policy violations related to your offer.

Constructive Feedback: To be eligible for a refund, users are required to provide detailed and constructive feedback explaining the specific performance issues encountered. This helps us improve and address legitimate concerns.

Ineligible Reasons for Refunds:

The following reasons will not be accepted as valid for requesting a refund:

- "I changed my mind" or "I no longer need these services"

- "I found another provider"

- "I don't have time to launch the campaign"

- "I decided not to use the ads"

- "My business isn't making sales yet" (without prior evidence of sales capability)

- "My offer isn't converting" (when the offer has no proven conversion history)

- Sudden personal emergencies or financial hardships unrelated to our service

- Failure to launch the ads within 30 days of delivery

No Refunds for Misuse:

Requests for refunds simply because we offer a guarantee, or without legitimate performance-related reasons, will be considered misuse of the policy and will not be honored.

Fraudulent Refund Claims:

We do not tolerate fraudulent or exploitative refund requests. Repeated refund requests from the same individual or business may be flagged for review to prevent misuse of the policy.

Limited Circumstances:

While we strive for transparency, exceptional circumstances such as major defects in our deliverables or failure to deliver the promised ad creatives will be considered on a case-by-case basis.

How to Request a Refund:

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"

2. Include the following information in your email:

- Your full name and business name

- The email address used for purchase

- Purchase receipt or order number

- Campaign performance data showing the ads did not generate leads, calls, or sales within a 30-day window

- Evidence that the ads were implemented according to our guidelines

- Documentation showing your business has previously generated sales

Additional Important Notes:

- All refund requests must be submitted within 7 days after the 30-day performance window ends.

- Refund requests that do not follow the above guidelines or do not meet the conditions in this policy will not be processed.

- We reserve the right to deny any refund request that does not align with our policy.

Order Fulfillment and Delays

- Order Timing: Once your order is placed, we will begin working on your ads immediately unless otherwise specified.

- Delayed Implementation: If you would rather have us on hold, you can email us to request a delay in fulfillment.

- Follow-up Requirement: Not following up on your order within 7 days of placing it will result in your order being closed.

- No Refunds for Inaction: Orders that are closed due to customer inaction are not eligible for refunds.

This refund policy is designed to ensure that we stand behind the quality of our ad services while preventing abuse of our guarantee system. If you believe you qualify for a refund under these terms, email [email protected].

Service Interruption

The Owner reserves the right to suspend or terminate the Service for maintenance, system updates, or other changes. Users will be notified where possible. The Service may also be unavailable due to factors beyond the Owner's control, such as force majeure events.

Privacy Policy

Please refer to our Privacy Policy to learn more about how we handle your personal data.

Intellectual Property Rights

All intellectual property rights (copyrights, trademarks, patent rights, and design rights) related to this Website are the exclusive property of the Owner or its licensors.

Changes to These Terms

The Owner reserves the right to amend these Terms at any time. Users will be notified of significant changes, which will only affect future interactions. Continued use of the Website signifies acceptance of the modified Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any legal action arising from or related to these Terms shall be brought exclusively in the courts located in Austin, Texas, United States.

Contact Information

If you have any questions regarding these Terms, you may contact us at:

UPSCALEBOOST LLC, operating as Scroll-Stopper Ads

701 Tillery Street, Unit 12-2788

Austin, Texas 78702

Email: [email protected]

By using this Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.